Service Policies

At K’s Mobile Detailing LLC, our goal is to provide premium service with transparency and professionalism. Please review our business policies before booking an appointment.

Cancellation & Rescheduling

  • 24-hour notice is required to cancel or reschedule.

  • Same-day cancellations or no-shows may result in a fee up to 15% of your service total.

  • Weather-related cancellations will be rescheduled with no penalty.

  • Contact us via call or text to make changes to your appointment.

Deposit & Payment

  • Deposits will be required for restoration services exceeding $1,500 and are non-refundable.

  • Payment is due at the end of each service.

  • We only accept credit/debit cards, and contactless payments via Square. cash payment is not accepted, if you require to tip a detailer cash tip is recommended.

  • No refunds are issued once service is completed.

Vehicle Prep Requirements

  • Please remove all personal items from your vehicle.

  • Excessive personal items may lead to additional charges or appointment rescheduling.

Arrival & Access

  • We operate on a 30-minute arrival window. If unforeseen delays or traffic conditions affect arrival, such conditions will be communicated before hand.

  • Ensure your vehicle is accessible and keys are available (if needed).

  • If we cannot access the vehicle at the scheduled time and we cannot reach you to resolve it your appointment may be canceled and considered a no-show.

Weather Policy

  • If weather conditions prevent service, we will reschedule your appointment.

  • Covered parking or garages may allow service to proceed — let us know in advance.

  • We also carry a canopy to cover your vehicle which allows us to navigate certain weather conditions.

Satisfaction Guarantee

  • If you're not satisfied with your service, contact us within 24 hours.

  • We will return to address any reasonable concerns at no extra charge.

  • Refunds are not provided after a service is completed.

Limitations & Disclaimers

  • We do not guarantee complete removal of:

    • Deep stains

    • Odors

  • Extra charges may apply for:

    • Pet hair

    • Sand

    • Heavy soiling or biohazards

  • We are not responsible for pre-existing damage, including:

    • Loose trim

    • Cracked leather

    • Malfunctioning electronics

Privacy Policy

  • We collect only necessary information to confirm bookings.

  • Your information will never be sold or shared.

  • You may receive occasional updates or promotions.

Gift Cards

  • All gift cards are non-refundable and non-transferable.

  • Gift cards have no expiration dates (as listed during purchase).

Liability Disclaimer

  • We are not responsible for:

    • Lost or left-behind items

    • Mechanical or electrical failure during or after detailing

  • Service may be declined if unsafe or unsanitary conditions are present.

Questions? Contact Us Anytime
Phone: 843-739-7377
Email: info@ksmobiledetailing.net